Call Center Manager

Job Summary:

We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, and achieving performance targets.

Requirements

Duties:
Supervise and lead a team of call center representatives
Communicate job expectations and provide coaching and guidance to team members
Monitor performance metrics, analyze data, and prepare reports for senior management
Manage call center operations to meet customer service goals and enhance productivity
Develop strategies to improve efficiency and quality of service delivery
Handle escalated customer complaints and issues promptly

Experience:
Proven experience in supervising a call center or customer service team
Strong project management skills with the ability to prioritize tasks effectively
Proficiency in analyzing data to drive decision-making processes
Sales experience is a plus
Fluency in Spanish or other languages is advantageous
Exceptional customer service skills with the ability to handle diverse customer interactions

Knowledge of Service Titan (CRM) background is a plus

This position offers competitive compensation, opportunities for career growth, and a dynamic work environment. If you possess the required skills and experience, we invite you to apply for this exciting opportunity as a Call Center Manager.

Benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Uniform
• Depending on position - companyvehicle and gas card provided