Cafe Associate

Magnolia Plantation & Gardens, one of the nation's oldest and most frequented historical public attractions, is looking for a Caf? Associate to join us as we bring an updated caf? and menu to life for our guests. Our Caf? team brings Magnolia's new dining experience to the next level. Note: This position does NOT have night shifts, and is part of the caf? tip share!

What you will be doing:

• Assists team with morning preparation of caf? shelf stocking and balance of opening drawer
• Supports with guest orders, offering assistance and menu suggestions through the ordering process, and enters guest order information into Magnolia's computerized system; takes payment and provides change as needed
• Acts as a liaison between caf? staff and guests; addresses guest issues and handle guest escalations when necessary
• Works with the Events and Sales teams to plan, coordinate, and deliver lunches for groups and special events
• Ensures all caf? equipment is in safe and good operating condition, and that the caf?, guest dining, and surrounding areas are kept in clean, safe, and working order; submits maintenance requests in a timely manner and reports issues needing attention, replacement, and/or repair
• Supports with the preparation and delivery of food, side items, snacks, beverages, and desserts as needed
• Works closely with the culinary team with regard to caf? and food inventory and supplies
• Performs other duties as assigned

Requirements

Who you are:

• You're energetic, optimistic, and love creating experiences through food
• You're 21+ (with the ability to sell/serve alcohol) and have worked in fast paced, customer facing roles.
• Food service or baking experience preferred, but not required
• You're customer service oriented with excellent communication skills. You have an uncanny ability to connect with a wide variety of people, and handle customer escalations through active listening and offering alternatives and options to find solutions
• You're a problem solver with the ability to get things back on track when things go sideways (sometimes before others even realized there was a hiccup to begin with)
• You're tech-savvy with the ability to troubleshoot problems quickly

Benefits

• Employee Benefits
• Magnolia realizes the importance of a healthy work/life balance and offers a generous amount of PTO, Sick Days & Paid Holidays
• Happy Birthday.. off! If you are scheduled to work on your special day, you can request 8 hours of pay
• Magnolia contributes 80% of medical premiums for employee-only coverage and 40% to all other levels of coverage
• No cost $10,000 life & accidental death and dismemberment (AD&D) insurance
• 401K retirement plan matching at 4%
• If enrolled in our medical plan, access to covered MinuteClinic® and Teledoc® services are offered to you free or at a lower cost. Covered medical participants can also enjoy Peerfit (helps you stay active with monthly credits that can be redeemed for group fitness classes), Wellness tools (health assessment and online programs to help you meet your goals), Discount program (helps you save on health products and services), 24/7 Employee Assistance Program (helps in all aspects of life, from emotional well-being, legal and financial help), behavioral telehealth/virtual providers and services, no-cost diabetic meters and enhanced maternity program. Plan participants are also offered free, online will preparation with claimant support services and emergency travel assistance
• Employee Discounts
• Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee's scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.
• Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!
• Employees and their immediate family members can join Community Events for free!
• Enjoy discounted pricing for Magnolia's prime Special Events
• Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children's Museum of the Lowcountry and many more!
• Team Members are provided company branded uniform items at no cost!
• Training & Development
• No-cost continuing education training for current licenses that benefit both you and MPC
• Limitless internal training and development opportunities!
• Additional Perks
• It really pays! Referral bonus for an employee's referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.
• Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)
• 6mi of Biking and Walking Trails for you to use

Qualification

High School or equivalent