Business Process Analyst

Business Process Analyst

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Business Process Analyst

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2026-06987

Department

CLERK OF THE COURTS

Opening Date

03/02/2026

Closing Date

3/16/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

The Duval Clerk of Court is seeking a Business Process Analyst (BPA) to join our Strategic Initiatives Department to further enhance operational efficiency and provide outstanding customer service. The BPA is responsible for analyzing and documenting current business processes. They collaborate with management, process owners, and customers to develop and implement improved business models. The role assists in the creation and tracking of value-based performance indicators for operations within the office and helps to ensure process adherence to the Clerk's mission. The ideal candidate will have a strong background in process optimization, LEAN methodologies, continuous improvement as well as project management. This role requires a strong ability for identifying inefficiencies and implementing effective solutions to enhance operational performance. The ideal candidate will embrace the exploration of emerging technologies such as machine learning and process automation to identify opportunities for enhancing business processes. The BPA should understand how these technologies could integrate with or improve current workflow models and contribute to innovation and efficiency.

Examples of Work

• Documents current business processes using business models, workflow diagrams, and detailed written explanations.
• Develops process improvement solutions and recommendations that align with Clerk initiatives and priorities.
• Extracts and performs analysis of data from various operational systems.
• Learns how the Clerk technology systems work with current workflow processes
• Assesses the impact of changes to related business processes and develops cost/benefit analysis.
• Conducts research to identify "best practice" process models.
• Research and review legislative requirements for business processes.
• Acts as liaison between departments to facilitate consistency in business processes.
• Collaborates with cross-functional teams to design and execute process improvement initiatives.
• Develops performance indicators to measure the results of the process effectiveness.
• Uses effective communication and change management practices.
• May need to travel to various Clerk locations within Jacksonville with occasional travel possible for educational conferences within the State of Florida.
• Communicates effectively, verbally and in writing.
• Frequent contact with internal and external customers, consultants, vendors, and other government agencies.
• This position works under limited supervision.
• Will often work on more than one project at any one time.
• Prioritizes and evaluates time and resource requirements to meet deadlines.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Ability to work collaboratively with diverse teams and communicate effectively.
• Ability to facilitate group discussions and focus groups for effective outcomes.
• Excellent problem-solving skills and attention to detail.
• Ability to quickly learn and interact with various technology and computer management systems.
• Strong skills in identifying optimal solutions to enhance processes.
• Ability to extract, format and analyze data using tools such as Excel spreadsheets
• Monitor and measure the effectiveness of implemented changes and adjust strategies as necessary.
• Demonstrated experience in interactive group techniques, functional analysis, and process flow analysis sufficient to facilitate change management and other management improvements.
• Demonstrated experience in process analysis projects through post-implementation analysis.
• Demonstrated project management experience
• Ability to create clear documentation
• Ability to create project plans and detailed work schedules
• Ability to create and present findings in a professional manner to all levels of the organization, including Clerk Executives and other government process stakeholders.
• Knowledge of LEAN methodologies and tools, including value stream mapping, 5S, Kaizen, and root cause analysis is helpful.

Open Requirements/Supplemental Information

• Four (4) years combination of education and/or experience in business process analysis and project management.
• Proficient in data management tools, including Microsoft Excel.
• Proficient in creating clear PowerPoint presentations as well as process flow charts using graphical tools such as Microsoft Visio.
• A bachelor's degree in information systems, Business Administration, Accounting, Engineering or a related field from an institution accredited by a nationally recognized accrediting agency - preferred.

LICENSING/ CERTIFICATION/REGISTRATION:

• PMP (Project Management Professional) certification or demonstrated project life-cycle management experience.
• LEAN certification (e.g., Six Sigma Green Belt, LEAN Practitioner) - preferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans? Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

This position is located in an office and is not a remote location.

• I have read and understand the above statement.

04

Do you have a bachelors' degree or higher from an accredited college or university? If yes, you MUST attach your college transcript to your application.

• Yes
• No

05

Do you have experience leading process improvement initiatives in a business environment?

• Yes, I have MORE than five (5) years of experience.
• Yes, I have between three (3) and five (5) years of experience.
• No, I have LESS than 3 years of experience.
• No, I don't have any experience.

06

Describe a project that you completed where you used your knowledge, skills, and abilities to identify a process improvement issue and briefly explain what steps you took to improve the process. Optional: You may upload supporting documents such as process flow diagrams, presentations and/or documentation.

07

Describe your process for reviewing and documenting a business process and/or procedure. Include every step from initial review, to producing a final report, deliverables, and/or presentation. You may upload documents to support the description. If none, enter N/A.

08

Describe a time when you led a LEAN event or process improvement initiative. What steps did you take to prepare, facilitate discussions ensuring engagement from participants? How did you address these challenges or issues that presented themselves, and what was the overall outcome?

09

Indicate the organization(s) you worked for where you gained the experience(s) described above.

10

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

11

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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