Business Analyst (I) For A Top Ten US Insurance Carrier

Capgemini is seeking a highly skilled and detail-oriented Business Analyst I to join our team to work for a top 10 US Insurance Carrier.

In this role, you'll be part of a team responsible for overseeing programs and providing strategic support for complex, cross-functional initiatives. You will track and deliver program analytics, propose problem resolution alternatives, and drive solutions focused on improving both the organization and overall experience. Additionally, you'll support process improvement efforts and contribute to solution design.

Our Client is one of the United States? largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Pune, India

Responsibilities

Track program and individual initiatives benefits realization

Compile data and conduct root cause analysis for data-driven process improvement recommendations

Serve as liaison between operations and IT for impact analysis and support cost-benefit analysis

Support application testing and perform quality reviews on project deliverables

Work independently and in group settings as needed

Requirements

Total Work Experience:

• Minimum Required: 1-3 years
• Preferred: 4-6 years

Work Experience in This Field:

• Minimum Required: None
• Preferred: 1-3 years

English Proficiency:

• Minimum Required: Fluent

Required Education:

• Minimum Required: None
• Preferred: Bachelor's degree

Required Branches of Study:

• Proficiency in Office 365 Suite (Excel, PowerPoint, Power BI, Rally, Power Apps)
• Contact center analysis
• Project and change management experience

Additional Preferred Branches of Study:

• Sizing and impact assessment experience (e.g., FTE impact sizing based on initiatives)
• Cost-benefit analysis experience
• Experience with Quickbase, Clarabridge, and/or Speech Analytics tools

Other Critical Skills:

• Analytical Skills: Intermediate
• Root Cause Analysis: Entry Level
• Contact Center Analysis: Intermediate
• Data Storytelling: Intermediate
• Project & Change Management: Entry Level
• Cost Benefit Analysis: Intermediate
• Resourceful and takes initiative
• Exhibits self-motivation, asks questions
• Cross team collaboration required
• Exhibit strong written and verbal communication skills
• Ability to tell a story with data

Software / Tool Skills:

• Office Suite (Excel, PowerPoint): Intermediate (4-6 years)
• Power BI: Entry Level (1-3 years)
• Rally: Entry Level (1-3 years)
• Quickbase: Entry Level (1-3 years)

Work schedule: initial 2-4 weeks must have overlap with leadership in US

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group ?22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/