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DSI Systems

Business Analyst - Call Center Sales

Richardson, TX, USA

33 Days ago

Job Overview


Posted Date: 17 August 2025

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 5 - 6 yrs

Job Description


Are you a business analyst who thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Analyst.

As a Business Analyst, you will draw business insights from data through complex analysis, mining, and visualization. You will learn to understand the nuances of our business and ensure that we capture, report, and act on data related to our customers and our operational performance to drive business impact.


About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it's mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Key Responsibilities

  • Monitor, analyze, and interpret data related to your assigned business channel
  • Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends
  • Collaborate with team members to track initiatives and provide campaign-based results
  • Present and deliver valuable insights and findings to business leaders
  • Identify changes in business and prove/disprove underlying reasons for change using analysis
  • Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems (ETL)
  • Analyze and track KPIs by partner and campaign
  • Review order entry metrics and track compliance
  • Identify and define new process improvement opportunities
  • Build dashboards to aid our internal team in managing partner accounts and to be shared externally with partners

Requirements

  • Bachelor's degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience
  • 3-5+ years of relevant experience
  • Previous experience using Domo or Tableau preferred
  • Previous experience in the wireless or telecommunications industry a plus
  • MUST be proficient in Excel (VLOOKUP and PivotTable)
  • Knowledge of and experience with reporting databases and data governance including SQL and ETL frameworks
  • Strong technical skills and creative thinking to solve problems and make real-time decisions
  • Passion for detail and ability to complete complex tasks
  • Action orientated - must show initiative, problem solve, and investigate
  • Ability to work independently while also being a strong team player
  • Client-focused with a high degree of professionalism, motivation, and initiative
  • Effective verbal and written communication skills
  • Openness to adapt and receive feedback from both management and partners

Benefits

  • Medical, Dental & Life insurance are available on the first day of the month following your first day of employment no extended waiting period
  • 401k Plan with employer matching
  • Paid vacation and personal/sick days and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount

Qualification

Bachelor's Degree


Key skill Required

  • SQL
  • Data Governance
  • Sales
  • Accounts
  • Analysis
  • Business Insights
  • Communication
  • Complex Analysis
  • Compliance
  • Creative Thinking
  • Economics
  • Energetic
  • Finance
  • Focused
  • Governance
  • Initiative
  • Insurance
  • Life Insurance
  • Lodging
  • Management
  • Marketing
  • Mining
  • Motivation
  • Openness
  • Operational Performance
  • Order Entry
  • Process Improvement
  • Professionalism
  • Profit Sharing
  • Proprietary Software
  • Reporting
  • Sales Enablement
  • Sales Management
  • Team Player
  • Telecommunications
  • Telecommunications Industry
  • Training
  • Visualization
  • VLOOKUP
  • Work Independently
  • Written Communication


Company Details


Company about us:

DSI Systems is a premier sales enablement partner that offers consumer and commercial selling opportunities in the indirect dealer space. Our team of Territory Managers are spread across the country, dedicated to providing individualized service and strong product offerings. We understand that in order to help you grow your business,...

Company Name: DSI Systems

Recruiting People: HR Department

Contact Number: --

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