Business Analyst - Call Center Customer Service

Are you a business analyst who thrives in a challenging, energetic, and fast-paced environment? If so, DSI could be a great fit for you! DSI is a sales enablement company with an immediate career opportunity for a motivated individual to fill one of our key roles as a Business Analyst.

As a Business Analyst, you will draw business insights from data through complex analysis, mining, and visualization. You will learn to understand the nuances of our business and ensure that we capture, report, and act on data related to our customers and our operational performance to drive business impact.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it's mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Key Responsibilities

• Monitor, analyze, and interpret data related to your assigned business channel
• Create interactive data visualizations that allow the business leaders to adjust quickly to performance and trends
• Collaborate with team members to track initiatives and provide campaign-based results
• Present and deliver valuable insights and findings to business leaders
• Identify changes in business and prove/disprove underlying reasons for change using analysis
• Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems (ETL)
• Analyze and track KPIs by partner and campaign
• Review order entry metrics and track compliance
• Identify and define new process improvement opportunities
• Build dashboards to aid our internal team in managing partner accounts and to be shared externally with partners

Requirements

• Bachelor's degree preferably in business, finance, economics, math, marketing, or equivalent combination of education and experience
• 3-5+ years of relevant experience
• Previous experience using Domo or Tableau preferred

• Previous experience in the wireless or telecommunications industry a plus
• MUST be proficient in Excel (VLOOKUP and PivotTable)
• Knowledge of and experience with reporting databases and data governance including SQL and ETL frameworks
• Strong technical skills and creative thinking to solve problems and make real-time decisions
• Passion for detail and ability to complete complex tasks
• Action orientated - must show initiative, problem solve, and investigate
• Ability to work independently while also being a strong team player
• Client-focused with a high degree of professionalism, motivation, and initiative
• Effective verbal and written communication skills
• Openness to adapt and receive feedback from both management and partners

Benefits

• Medical, Dental & Life insurance are available on the first day of the month following your first day of employment no extended waiting period
• 401k Plan with employer matching
• Paid vacation and personal/sick days and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount

Qualification

Bachelor's Degree