Billing & Collections Specialist

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we're looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We're driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is looking for a Billing & Collections Specialist in our NYC office, to support our inbound volume of customer inquiries. The ideal candidate for this role is a problem solver with strong communication and interpersonal skills.

• Provide outstanding customer support via inbound phone calls
• Manage incoming customer requests and resolve issues promptly and effectively
• Assist with billing inquiries including processing payments and managing customer accounts
• Process payments and update customer accounts as necessary
• Document all interactions and transactions in case system
• Collaborate with cross-functional teams to escalate and resolve customer issues
• Maintain and update customer records in the billing system
• Identify and proactively address customer needs and concerns
• Contribute insights and feedback to help improve our processes
• Stay updated on company policies and procedures related to billing and payments

Requirements

• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution abilities
• Empathetic and patient with a customer-centric mindset
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and accuracy
• Proficient computer skills and familiarity with CRM systems
• Ability to work in a fast-paced, dynamic environment
• Team player with a can-do attitude

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• And more!

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.