Bilingual Banking Customer Service Specialist - VMO

Our client, a leading financial services provider, is seeking a Bilingual Banking Customer Service Specialist - VMO to join their team. As a Bilingual Banking Customer Service Specialist, you will be part of the customer support team, supporting wire transfer compliance and customer service inquiries. The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment, which will align successfully with the organization.

Job Title: Bilingual Banking Customer Service Specialist - VMO

Location: Charlotte, NC

What's the Job?

Handle inbound and occasional outbound calls, averaging 40-60 calls per day.

Assist customers with wire compliance inquiries and provide exceptional customer service.

Support wire fees, check beneficiary cases, amend instructions, and address fraud complaints.

Participate in a comprehensive training program, including shadowing experienced team members.

Complete a final assessment to demonstrate understanding of processes before working independently.

What's Needed?

Understanding of wire transfers and compliance within a call center environment.

Excellent verbal and written communication skills in both English and Spanish.

Ability to handle a high volume of calls while maintaining a positive attitude.

Strong problem-solving skills and attention to detail.

Willingness to work in the office three days a week, with a flexible schedule.

What's in it for me?

Opportunity to develop skills in a dynamic customer support environment.

Comprehensive training and support from experienced colleagues.

Engaging work culture that values diversity and inclusion.

Potential for overtime on Saturdays.

Chance to make a significant impact in the financial services industry.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands

Manpower, Experis, Talent Solutions, and Jefferson Wells


creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.