Automotive Service Advisor

Automotive Service Advisor Gordie's Auto & Tire At Gordie's Auto & Tire, exceptional customer service isn?t just a goal ? it's our standard. We are seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our team and help elevate the experience for every guest who walks through our doors. This is a high-impact role within our shop. As the primary point of contact for customers, you will build trust, communicate clearly, and ensure every vehicle is serviced with accuracy, urgency, and care.

• Customer Engagement: Greet customers, listen to their concerns, and accurately assess their automotive needs.
• Service Recommendations: Present inspection findings, explain recommended repairs and maintenance in clear, non-technical terms, and confidently ask for the sale.
• Estimate Preparation: Create detailed, accurate repair estimates and review them thoroughly with customers.
• Workflow Management: Schedule appointments, prioritize jobs, and manage daily shop flow to maximize efficiency and productivity.
• Product Knowledge: Maintain a strong understanding of services, maintenance intervals, and value-added products to provide informed recommendations.
• Communication & Coordination: Work closely with technicians to ensure clarity on diagnostics, repair timelines, and parts availability.
• Customer Follow-Up: Contact customers post-service to confirm satisfaction, address concerns, and build long-term relationships.

• Strong communication and interpersonal skills
• Sales-driven mindset with integrity
• Ability to multitask in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Previous automotive service advisor experience preferred

• Team-focused culture
• Performance-based growth opportunities
• Supportive leadership
• Opportunity to make a real impact in customer satisfaction and shop performance

If you?re driven, customer-focused, and ready to grow with a company that values professionalism and performance, we want to hear from you. Requirements

• Strong communication and customer service skills to effectively address customer inquiries.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of automotive repair and maintenance processes.
• Proficient in using computer systems and automotive management software.
• A friendly demeanor with a passion for helping customers get the most out of their vehicles.
• Valid driver's license and a clean driving record.

• 5 Days Per Week
• No Weekends
• No late nights
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development