Auto service writer / admin

GLOBAL PACIFIC SUPPORT is looking for a detail-oriented and organized Auto Service Writer/Admin to join our team. In this role, you will be responsible for managing customer service interactions and providing administrative support in our auto repair shop. Your strong communication skills and attention to detail will be essential in ensuring a seamless experience for our customers while maintaining accurate records and documentation.

• Greet customers and assist them with their service requests and inquiries.
• Document customer information, vehicle details, and service history accurately in the system.
• Create service orders and estimates based on customer needs and technical evaluations.
• Schedule appointments and manage the service workflow efficiently.
• Communicate service updates to customers throughout the repair process.
• Assist with administrative tasks, including filing, data entry, and maintaining inventory records.
• Process payments and handle customer transactions in a timely manner.
• Collaborate with technicians to ensure effective communication and resolution of customer concerns.
• Stay knowledgeable about automotive services and repairs to effectively address customer questions.

Requirements

• Previous experience as an Auto Service Writer or in a similar administrative role within the automotive industry is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Customer service-oriented mindset with a focus on satisfaction.
• Familiarity with automotive repair processes and terminology is a plus.
• Proficiency in using computer systems for scheduling and record-keeping.
• Attention to detail and high accuracy in data entry.
• Ability to work collaboratively within a team.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

Competetive Salary, Remote Position, Schedule Flexibility