Job Description
As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth.
Job Responsibilities
- Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction.
- Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
- Assess and evaluate license usage and complete the necessary true-up requirements.
- Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes.
- Provide administrative support for renewals to Renewal Managers and Account Executives as needed.
- Ensure all renewals are closed within a timely manner to support revenue goals.
- Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making.
- Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals.
Requirements
- Bachelor's degree in Business, Marketing, or a related field preferred.
- Proven experience in customer success, sales, or a renewals-focused role.
- Strong understanding of customer relationship management (CRM) software.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with strong organizational and multitasking abilities.
System Requirements
- At least 15mbps for the main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone
Benefits
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Qualification
Bachelor's Degree
Key Skills Required
Job Overview
Job Function: Other
Job Type: Full Time
Workplace Type: Remote
Experience Level: Mid-Senior level
Salary: Competitive & Based on Experience
Experience: 0 - 0 yrs
Contact Information
Company about us: CrewBloom is a revolutionary company that is changing the way businesses hire employees. As the name suggests, our mission is to help businesses bloom by providing them with top-notch remote workers. We understand that hiring the right candidate is crucial for the success of any business, which is why we...
Company Name: CrewBloom
Recruiting People: HR Department
Website: https://crewbloom.com/
Headquarter: New York, New York, USA 10016
Industry: Consulting / Advisory Services
Company Size: 51-200 Employees
Location
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