Assistant Property Manager, Hilton Head

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

As an Assistant Property Manager, you will support the Senior Area Manager in all the day-to-day operational activities related to our AvantStay properties within the market portfolio. You will ensure a superior guest experience by auditing properties, managing supplies, performing routine rental maintenance, and responding to concerns in a timely fashion. This position requires close proximity to the market and frequent travel to various sites within the designated area.

Must reside within a short drive of our vacation rental properties in Hilton Head.

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Focus and responsibilities will shift based on seasonality and business demands. Notwithstanding, on average, 50% of your time will be spent conducting and managing home audits, ensuring guest and owner satisfaction, and dealing with other day-to-day assignments, while 50% of your time will be spent performing maintenance work and property upkeep tasks.
• Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
• Helping to troubleshoot basic to intermediate issues at our properties, fix inadequate parts of homes to make them functional, and conduct general home improvement tasks.
• Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Utilizing dashboards and reports to track billable hours, cases, and performance metrics.
• Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
• Assisting in the onboarding of new properties, performing general maintenance/touchups, and installing basic security components (doorbells, cameras, etc.)
• Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame.

Requirements

What you'll bring

• 2+ years of customer-facing or hospitality experience
• Prior experience conducting home maintenance
• Basic tool set to perform handyman work on property
• Basic skills in Google Suite (Docs, Sheets, Slides)
• Knowledge of Salesforce a plus
• Ability and availability to work a flexible schedule including weekends, holidays, and on-call
• Access to reliable transportation and a valid driver's license
• Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation (a plus)
• Residence in the designated area, as business needs will dictate the necessity of a hands on market presence

Benefits

Perks and Benefits

• The role has a salary range of $60,000-65,000,+ performance bonus, dependent on your skills and experience
• Paid Time Off
• Company-sponsored insurance benefits (medical, dental, vision, life, etc.)
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties
• Parental leave
• Fitness Reimbursement
• Mileage Reimbursement

You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!

Qualification

High School or equivalent