Assistant Operations Manager

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel's newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco's Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

Nestled in the atrium lobby, Eclipse Kitchen & Bar is where San Francisco's epicurean heritage meets our culinary team's ingenuity. Start your day with a hearty breakfast, mingle over a California merlot at happy hour or unwind with family and friends during a delicious meal at our Embarcadero restaurant. Elegant ambience meets flavorful cuisine at this vibrant Hyatt Regency San Francisco spot.

The Assistant Operations Manager supports the daily operations of the hotel, assisting in overseeing various departments and ensuring a smooth guest experience. This role involves coordinating with multiple departments, handling guest inquiries, managing staff, and ensuring adherence to hotel policies and standards.

Key Responsibilities:

Operational Support: Assist the Operations Manager in overseeing hotel operations, ensuring quality service and operational efficiency across all departments, including the front desk, housekeeping, food & beverage, and maintenance.

Staff Assistance: Support in the training, scheduling, and performance management of staff to ensure optimal team performance and high guest satisfaction.

Guest Service Management: Handle guest inquiries, complaints, and special requests, ensuring that issues are resolved promptly and professionally.

Quality Assurance: Conduct regular checks to ensure all hotel areas meet cleanliness, safety, and service standards.

Budget and Cost Control: Assist in managing operational budgets, monitor expenses, and ensure adherence to financial targets.

Health and Safety Compliance: Ensure the hotel complies with all health, safety, and regulatory standards.

Process Improvement: Collaborate with the Operations Manager to implement best practices and streamline operations for increased efficiency.

Reports and Documentation: Assist in preparing reports on operational performance, guest feedback, and departmental metrics for senior management.

Special Projects: Take on special projects or initiatives assigned by the Operations Manager, including process improvements or operational audits.

This is a salaried position with compensation ranging from $64,484 to $74,100. The final offer will be determined based on factors such as education and previous experience.

We Offer Excellent Benefits:

Free Room Nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental, and Vision Insurance

Paid vacation, sick days, and holidays

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Free colleague meals during shift

Employee Stock Purchase Plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications:

A true desire to satisfy the needs of others in a fast-paced environment.

Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

At least 2-3 years of experience in hotel operations, preferably with a background in management or supervision.

Excellent communication and interpersonal skills.

Strong leadership and management abilities.

Knowledge of hotel management software and property management systems (PMS).

Strong problem-solving skills and attention to detail.

Must be able to handle emergency situations as they arise.

Ability to stand, walk, and sit for extended periods.

Occasional lift, pull, push up to moderate weight.

Must be able to work a flexible schedule of AM or PM shifts, holidays and weekends.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Primary Location: US-CA-San Francisco

Organization:Hyatt Regency San Francisco

Pay Basis:

Yearly

Job Level:Full-time

Job:Hotel Operations

Req ID:SAN033024

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.