Assistant Manager

Join us today at our Pandora Boutique in Spotsylvania Mall! This location is exclusively Pandora-branded owned and operated by REEDS Jewelersa family-run company celebrating 79 years of excellence in 2025. REEDS is known for its high standards of quality, personalized service, and ethical leadership in the jewelry industry. Learn more about our story and career opportunities at REEDS.jobs.

Why Mobile?

Located on the Gulf Coast, Mobile, Alabama is a vibrant port city with a rich history, a diverse and welcoming community, and a strong economy driven by industries like aerospace, shipbuilding, and healthcare. It's also an ideal location for retail and jewelry sales, with a growing population, steady tourism tied to its historic charm and coastal access, and deep cultural rootsincluding being the birthplace of Mardi Gras in the U.S., which brings in millions annually and supports a thriving local shopping scene. With affordable living, institutions like the University of South Alabama, and year-round coastal recreation, Mobile offers a dynamic market and quality of life that makes it a great place to live, work, and grow in the luxury retail space.

About Pandora
Pandora is known for its exquisite charm bracelets, rings, necklaces, and more. With bold goalslike using only recycled metals by 2025and a growing footprint in over 100 countries, Pandora leads in both innovation and sustainability. As part of this brand, you'll connect with customers who are passionate, loyal, and love building personal collections. Working in our boutique means becoming the face of a brand people know, love, and celebrate.

We're looking for a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS' values to life on the sales floor. You'll help create a culture of passion, integrity, and service where every customer feels valued.

Sales Leadership

• Partner with the Store Manager to exceed sales goals and KPIs.
• Be a sales leader and mentor on the floor, leading by example.
• Drive growth through key product strategies and promotional execution.
• Foster new and repeat customer relationships through client development efforts.

Client Experience

• Deliver and coach exceptional customer service at every touchpoint.
• Ensure an elevated and personalized shopping experience.
• Actively support the team during peak traffic and high-stakes moments.
• Use feedback to refine store experience and service strategy.

Team Development

• Support hiring and retention of top-tier talent.
• Mentor team members and provide actionable coaching and recognition.
• Promote a culture of learning, teamwork, and performance.
• Help manage training, development, and performance tracking.

Operational Excellence

• Keep daily operations running smoothly and efficiently.
• Uphold company policies and ensure compliance.
• Monitor inventory, loss prevention, and store standards.
• Optimize processes and back-of-house organization.

We live and lead through REEDS' guiding principles:

• Integrity Do what's right, always.
• Performance Excellence Drive results, embrace growth.
• Stewardship Build trust with every action.
• Professionalism Lead with confidence and consistency.
• Entrepreneurial Spirit Think big, act boldly.
• Team Orientation Collaborate and uplift others.
• Passion Love what you do and have fun doing it.

Requirements

• 2+ years of experience in retail management, preferably in luxury, specialty, or jewelry retail.
• Strong track record in sales performance and customer experience.
• Confident leadership presence with team-building strengths.
• Experience using POS systems, clienteling tools, Microsoft Office, and digital sales platforms.
• Flexible availability including evenings, weekends, and holidays.
• High school diploma or equivalent.
• Eligibility to work in the U.S.
• Ability to stand for extended periods and handle physical retail tasks.

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

Qualification

High School or equivalent