Job Description
Additional Information
Job Number 25028727
Job Category Housekeeping & Laundry
Location Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India, 683572
Schedule Full Time
Located Remotely? N
Position Type: Management
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an ?open door? policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character ? they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 25028727
Job Category Housekeeping & Laundry
Location Port Muziris a Tribute Portfolio Hotel Kochi, VIP Road opposite Kochi International Airport, Kochi, Kerala, India, 683572
Schedule Full Time
Located Remotely? N
Position Type: Management
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an ?open door? policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character ? they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Key skill Required
- Customer Service
- Brand Identity
- Business Administration
- Compliance
- Consistent
- Design
- Development
- Disciplinary
- Discipline
- Documentation
- Employee Recognition
- Financial Goals
- Hospitality
- Implementation
- Inclusive
- Management
- On The Job Training
- Operating Budget
- Peer Review
- Progressive
- Progressive Discipline
- Restaurant Management
- Training
- International
