Job Description
Key Responsibilities: 1. Operations Management:
- Assist the General Manager in overseeing daily restaurant operations, ensuring smooth and efficient service.
- Maintain and enforce company policies, procedures, and standards for food quality, service, cleanliness, and safety.
- Ensure all areas of the restaurant are clean and organized, including dining, kitchen, and back-of-house areas.
- Monitor food preparation to ensure that meals are prepared according to Sbarro's standards for quality and presentation.
- Assist in managing restaurant opening and closing procedures.
- Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
- Supervise and motivate restaurant staff, providing guidance and support during shifts.
- Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
- Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
- Maintain a positive work environment, fostering teamwork, communication, and collaboration.
- Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
- Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer's satisfaction.
- Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
- Monitor customer feedback and implement strategies to improve guest experiences.
- Assist in managing the restaurant's budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
- Help track sales, expenses, and daily financial records.
- Assist with payroll processing and ensure that labor costs are within budget.
- Help with inventory control, including ordering supplies and ingredients, and managing stock to minimize waste.
- Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
- Implement and enforce cleaning and food safety procedures for staff.
- Oversee regular cleaning and maintenance of kitchen equipment and restaurant facilities.
- Assist with local marketing efforts and promotions to increase awareness and drive sales.
- Help execute promotional campaigns and ensure they are well communicated to customers.
- Support initiatives that attract new customers and retain loyal ones.
- Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
- Provide feedback on restaurant performance and recommend strategies for improvement.
- Maintain open communication with team members to ensure all goals and objectives are clearly understood.
- Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
- Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
- Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
- Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
- Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
- Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to think on your feet and make quick, effective decisions.
- Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.
- Ability to stand and walk for long periods of time.
- Ability to lift up to 50 pounds.
- Ability to work in a fast-paced, sometimes stressful environment.
- Ability to work flexible hours, including nights, weekends, and holidays.
Key skill Required
- Customer Service
- Sales
- Ability to Handle
- Attention to Detail
- Awareness
- Cleaning
- Collaboration
- Communication
- Compliance
- Customer Feedback
- Customer Satisfaction
- Financial Acumen
- Financial Management
- Food Quality
- Food Safety
- Guidance
- Health and Safety Regulations
- Hospitality
- Interpersonal Skills
- Inventory Control
- Leadership
- Local Marketing
- Maintenance
- Management
- Marketing
- Marketing Efforts
- Operations Management
- Payroll Processing
- Positive Work Environment
- Presentation
- Professionalism
- Profitability
- Reporting
- Sanitation
- Staff Management
- Teamwork
- Time Management
- Written Communication
