Job Description
TA Travel Center is looking for energetic and skilled Assistant General Managers to join our team. In this pivotal role, you will work closely with the General Manager to oversee the daily operations of our travel centers, ensuring unparalleled service and maintaining our commitment to quality and safety. Your leadership will be integral in motivating staff and optimizing the customer experience.
Key Responsibilities:- Assist in managing daily operations to guarantee compliance with company policies and enhance customer satisfaction.
- Support the recruitment, training, and development of staff to create a high-performing team culture.
- Engage with customers directly, ensuring their needs are met and resolving any issues effectively.
- Monitor and analyze sales figures, assist in budgeting, and implement strategies to improve financial performance.
- Promote a clean and safe environment by adhering to health and safety regulations and conducting regular inspections.
- Oversee inventory management, ensuring proper stock levels and ordering supplies as needed.
- Collaborate with the General Manager to develop promotional campaigns and marketing strategies to attract and retain customers.
If you are passionate about service excellence and possess the ability to lead by example, we welcome your application!
Requirements
Qualifications:- Experience: 2-4 years of experience in a management or supervisory role within retail or the hospitality industry.
- Leadership Skills: Proven ability to lead a team, with strong interpersonal and motivational skills.
- Customer Service Focus: Strong commitment to providing outstanding customer service and creating a welcoming atmosphere.
- Financial Acumen: Ability to understand financial reports, budgeting, and cost control.
- Problem-Solving Skills: Strong analytical skills with the capability to resolve issues as they arise.
- Communication Skills: Excellent verbal and written communication skills for effective team collaboration.
- Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Budgeting
- Cost control
- Sales
- Collaboration
- Commitment
- Communication
- Compliance
- Customer Experience
- Customer Satisfaction
- Development
- Energetic
- Financial Acumen
- Financial Performance
- Health and Safety Regulations
- Hospitality
- Hospitality Industry
- Inventory Management
- Leadership
- Management
- Marketing
- Motivational Skills
- Passionate
- Proven Ability
- Recruitment
- Retail
- Team Collaboration
- Team Culture
- Training
- Written Communication
