Assistant General Manager

Kids Science Labs (www.kidssciencelabs.com), one of the world leaders in hands-on science education, is seeking to hire a Assistant General Manager for our beautiful store in Greenlake. A successful candidate enjoys being around kids, engaging customers with a warm smile, and be availble to manage both our birthday party experienes and camp experiences, which operate throughout the year.

Kids Science Labs offers summer camps, day-off camps, birthday party experiences, and hands-on science classes/events throughout the year to students ages 4-12 and their families. Founded in 2010, the Company operates locations in Chicago and Seattle. Our assistant general manager to oversee center operations and ensure parents and children have a wonderful experience from the time they enter the center. In your role, you will be responsible for managing the summer camp experience for guests, managing the staff schedule to achieve key business objectives, training new staff in the birthday party experience, and ensuring the center operates smoothly throughout the week.

During the summers, you will lead the delivery of our summer camp experience, managing a staff of up to 6 teachers to support the outstanding deliery of our award winning program. During the rest of the academic year, your role will include managing center operates and the birthday team experience. It is imorportant to note that the role does require some schedule flexibility, while the summer is M-F, the rest of the academic year does involve managing the birthday experience on the weekends, typically working a few weekdays and at least one weekend day. Successful leaders must be seeking to offer and be accountable for five-star customer experiences to our students, families, and their guests.

All candidates should be willing to learn, enjoy communicating with customers and teams, and have the ability to multi-task. We believe all our employees are thoughtful about how to make our company better, view KSL as much more than a job, and care deeply about whether we are creating memorable experiences for kids and their families.

Requirements

• BS/BA degree (preferably in communication, business, science, education or organizational psychology)
• High level of organization, ability to prioritize, and be proactive in seeing and solving problems
• Strong decision making skills
• Previous experience delivering exceptional service and managing small teams in retail environments.
• Ability to adapt and operate in a dynamic environment
• Must have the ability to offer excellent training to staff

• Ability to manage schedules and resolve team conflict
• Enjoy working with teams and delivering outstanding experiences to families.
• We encourage restaurant hostesses, retail mangers, customer service mangers, and shift managers to apply for this role
• This role is full-time, including M-F for 20 weeks a year (camp) and a 4-day work week including managing the staff and center operations for the weekend for the remaining 30 weeks a year.

Benefits

KSL is one of known as one of the best workplaces and our benefits at a glance are a reflection of that environment:

• Opportunity to grow, develop, and contribute for a season or a lifetime with colleagues who care about your future.
• Be a part of the company that desires to have the best hands-on science organization in the world to help children be better thinkers, now, and forever
• Join our team of dynamic individuals, who love what they do everyday and are passionate about our mission. Apply and change your own future today.
• Includes access to our platinum healthcare plan for employees and incentives to achieve KPI's.

Qualification

Bachelor's Degree