Assistant General Manager

About Restore Hyper Wellness
Restore Hyper Wellness is the award-winning creator of Hyper Wellnessa revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you're part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love.

Why Join Us?

• Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
• Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
• Innovation and Collaboration: Work in a dynamic environment where you'll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
• Commitment to Employee Wellness: Enjoy complimentary access to Restore's cutting-edge therapies.
• Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.

Role Overview

Job Title: Assistant General Manager
Studio: Upper West Side 76th St (Manhattan, NYC)
Department: Corporate Studio
Reports to: General Manager
Job Type: Full-Time, Exempt
Compensation: $62-67,000 base + monthly bonus potential
Schedule: 5 days per week including weekends

The Assistant General Manager assists the General Manager in leading day-to-day operations of the studio, KPI achievement, events, and training and onboarding new hires. This role serves as a leader and coach for other team members in developing a fun, engaging, and inclusive environment.

Key Responsibilities

• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, and facilities maintenance
• Assist in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
• Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
• Assist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
• Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals
• Support driving sales through promoting and recommending membership packages
• Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and
• Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
• Ability to work flexible schedules including on weekends and holidays as directed by business needs
• Ensure a safe and clean studio environment for members and guest
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture

Requirements

• Education:
• High School Diploma or equivalent required
• Experience:
• At least 1 year of management or supportive leadership role experience required
• At least 4 years of customer-facing experience preferred
• Skills and Abilities:
• Proven success in sales and team leadership
• Excellent de-escalation and conflict resolution skills
• Exceptional communication skills, both written and verbal
• Ability to multi-task and manage client and staff concerns
• Intermediate computer skills
• Flexible to work day, evening, and/or weekend hours as needed

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• PTO
• Complimentary and discounted services
• 401k retirement plan with vested employer match
• Bonus opportunities
• Career advancement opportunities

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.