Assistant General Manager

A Subway Assistant Manager typically assists in managing the operations of a Subway restaurant, ensuring smooth daily operations, maintaining customer satisfaction, and supporting the management team. Here's a general job description:

1. Customer Service: Ensure customers have a positive experience by greeting them, taking orders, and resolving issues promptly.
2. Supervision: Oversee staff during shifts, provide training, and ensure adherence to company policies and standards.
3. Operational Support: Help manage inventory, restock supplies, and ensure food preparation meets quality standards.
4. Health & Safety Compliance: Ensure the store adheres to all health, safety, and cleanliness guidelines, including proper food handling, sanitation, and store maintenance.
5. Shift Management: Assist in scheduling shifts, managing time-off requests, and ensuring staffing levels are appropriate.
6. Cash Handling: Oversee cash management processes, including opening and closing the register, processing transactions, and balancing cash drawers.
7. Marketing Support: Help implement promotions and advertising to increase sales.
8. Problem Solving: Address customer complaints or issues quickly and professionally, seeking to maintain high satisfaction levels.
9. Reporting: Assist the manager with reporting on sales, inventory, and staff performance.
10. Team Collaboration: Foster a positive and productive work environment, ensuring the team works well together.

• Previous experience in the food service industry, preferably in a supervisory role.
• Strong leadership and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of food safety and health regulations.
• Ability to motivate and develop a team.

• High school diploma or equivalent; some positions may require additional education or certifications.