Assistant General Manager

Additional Information

Job Number 25029089

Job Category Property Leadership

Location Residence Inn Boston Downtown/South End, 2001 Washington St., Boston, Massachusetts, United States, 02119

Schedule Full Time

Located Remotely? N

Position Type: Management

Additional Information:

This hotel is owned and operated by an independent franchisee, Colwen Management, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel?s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Residence Inn Boston Downtown/South End, a Colwen Hotels property, is currently in search of an experienced and driven Assistant General Manager to join our team. In this position you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. An Assistant General Manager position with Colwen is a roll-up your sleeves role that, when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers are actively out and about in their operations.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.

Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping and Engineering functions

Provide exceptional guest service

Participate in recruiting, hiring and the ongoing evaluation of associates

Assist in budget controls and profitability of assigned hotel(s)

Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests

Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment

Drive ongoing associate engagement/recognition initiatives

Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance and Maintenance)

Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards

Adherence to all brand and Colwen Hotels standards.

Requirements:

3+ years hotel management experience

Excellent verbal and written communication skills

Demonstrated passion for hospitality and service

Attention to detail and highly organized

Strong analytical and problem solving skills

Strong supervisory and leadership skills

Extensive knowledge of hotel and hospitality industry

Proficient in Microsoft Office Suite or related software

Reliable with ability to multi-task and work under pressure

We?ve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan ? Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts ? Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

This company is an equal opportunity employer.

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