Application Support

Responsibilities Direct Responsibilities ???????? Providing technical and functional support ???????? Managing incidents within the scope and guaranteeing the eradication of problems ???????? Implementing monitoring and supervising the application?s technical and functional components ???????? Monitoring the smooth implementation of processing according to the production plan ???????? Monitoring the condition of the application?s technical components ???????? Ensure that the application meets its functional requirements and operates as intended ???????? Checking the proper running of application backups and restoration ???????? Orchestrating and managing the various releases within the scope ???????? Creating and enriching the application document framework ???????? Maintaining operating procedures ???????? Create and Deploy updates for Obsolescence, patches ???????? Create SOP's, perform knowledge transfer and cross training for proper backup in team. ???????? Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery. Contributing Responsibilities ???????? Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation ???????? Contributing to the construction of production dashboards and undertaking the actions defined for improving the service ???????? Contribute to continuous improvement actions Technical & Behavioral Competencies

Primary skillsets (mandatory):

• Knowledge and proven experience with Operating Systems- Linux, windows
• Proven experience with Scheduling tools like Autosys
• Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)
• Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
• Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)
• Experience with File Transfer Protocols like CFT
• Experience with any cloud platforms (preferably IBM Cloud)
• Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)
• Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
• Strong English communication and collaboration skills.

Secondary skill sets (good to have):

• Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift
• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
• Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Skills Referential (Required knowledge, skills and abilities) Behavioral Skills:

• Communication
• Analytical Ability
• Team Player

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability
• Ability to inspire others & generate people's commitment