Application Engineer III

Join the team shaping the future of digital reading at Amazon! We're seeking Support Engineers to help drive excellence in our Amazon Kindle software services.

The Kindle Engineering Support team delivers critical tier 3/4 technical support and engineering services that keep millions of customers' reading experiences seamless. As a key member of our team, you'll work across the Kindle digital environment, ensuring reliable service delivery while driving continuous improvement.

What You'll Do:

Lead complex technical troubleshooting across multiple Kindle products and services

Develop and maintain automation tools using Python, Java, Perl, shell scripting, and full-stack web technologies

Manage deployment processes in staging and production environments

Own end-to-end resolution of critical support incidents

Build and maintain monitoring solutions and status reporting systems

Take ownership of key digital products/components within or overlapping with Kindle

Coordinate cross-team technical responses while maintaining service level agreements

Create and maintain technical documentation and knowledge bases

Drive operational improvements through tool development and process optimization

What We're Looking For:

Strong problem-solving abilities with a focus on customer impact

Experience in support, development and systems engineering

Ability to thrive in a fast-paced environment and handle multiple priorities

Excellence in cross-team collaboration and technical communication

Track record of improving operational efficiency through automation

Passion for building reliable, scalable solutions

This role offers the opportunity to make a significant impact on Amazon's digital reading experience while working with cutting-edge technologies and world-class engineering teams.

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience

Experience troubleshooting and debugging technical systems

Experience in Unix

Experience scripting in modern program languages

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development

Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)

Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.