App LifeCycle - Systems Engineer (UCCE & UCM)

Role- App LifeCycle - Systems Engineer (UCCE & UCM)

Location-Austin TX(Hybrid)

Designing, Managing Cisco Unified Contact Center Enterprise technologies

( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS,

Cisco Finesse, CUIC.

Good Understanding and work Experience in third party products like,

Appspace, eGain, Avaloque, Calabrio, Acqueon

Must have hands on experience in VXML gateways, VVBs, SIP proxy.

Must have hands on experience with the following Cisco voice applications

Cisco Unified Communications Manager (CUCM),Cisco Unity Connection

Voicemail, Cisco Presence, Expressway MRA solution, Redsky.

Experience with routine system administration tasks such as OS and

application patches, upgrades and backups of the voice environment.

Information Technology Infrastructure Library (ITIL) framework, with focus

on Availability management, Release management, and Change

Management

Process Improvement identification/execution (e.g., optimization,

proactive, Automation, innovation)