AI Quality Analyst

We run an AI-powered SMS bot and an AI-graded call training system for a private school network. Both systems have extensive test suites (400+ test files) and a RAG-based knowledge base that drives bot behavior

We need someone to own the full quality cycle:

• Review production conversations to find bad bot responses
• Create test files (JSON) that reproduce the issue
• Fix the knowledge base content (Markdown files, WRONG/RIGHT examples)
• Run test suites to verify fixes and catch regressions
• Maintain and expand the knowledge base as our program evolves

This is NOT a software engineering role. The infrastructure is built. You're operating it ? editing JSON, writing Markdown, running CLI scripts, reading test reports. What You'll Work With

• JSON test files (you'll write and edit these daily)
• Markdown knowledge base documents
• Terminal commands (copy-paste and run scripts)
• Git (commit, push, basic branching)
• VS Code or similar editor

Requirements

• Native-level English fluency (non-negotiable). You'll be writing realistic SMS conversations

between parents and our school. The language has to sound like a real person texting, not a corporate chatbot. You'll also be writing precise pass/fail evaluation criteria.

• Comfortable editing JSON and Markdown in an IDE
• Can run commands in a terminal without hand-holding
• Extreme attention to detail
• Ability to learn a complex domain quickly (education, state government programs, etc)

Nice-to-Haves

• Experience writing test cases or QA documentation
• Experience with chatbot QA, conversational AI testing, or LLM evaluation

Hours & Ramp-Up

• 30 hrs/week to start, ramping up as needed. US time zones required.
• The first 1-2 weeks will be focused on learning our domain ? how our school works, how the

state voucher program works, compliance rules, etc. We have extensive internal documentation.