Agents - Fulfillment (FBC)

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.comwith flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Pune

Duties & Responsibilities:

• Monitor and identify failed flight bookings in the system
• Assist in booking & issuance of the flights on Airline website and Portals
• Coordinate with Airlines, Suppliers, and internal teams for smooth fulfillment
• Maintain booking accuracy and update records
• Fare rule interpretation
• Ancillary product Fulfillment
• Error reporting
• Processing Refunds on Airline website and Portals

Requirements

• Any Fresher/Non travel background experience
• Willing to work in rotational shifts 24/7 (Night Shifts Included)
• Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2)
• Excellent written and verbal communication skills in English
• Well organized, persistent with multitasking skills
• Self-driven, proactive, and results-oriented
• Proficiency with computers and MS Office
• Strong attention to detail, quick learner, and team player
• Ability to manage change and work under pressure

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