Job Description
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.comwith flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.
Location: Mumbai
Duties & Responsibilities:
Handle Refunds Queues (GDS, LCC, BSP link)
Manage non show tickets
Manage ADMs/ACMs
Manage billing issues (Extra refunds, Ret errors)
Manage BSP Refund applications rejected
Contact Airlines & Providers for different issues.
Analyze and propose solutions for task optimizations & automations
247 + Holidays shifts
Requirements
At least one year experience as a Travel Agent
Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered
as a benefit)
Documented experience in reading and interpreting airline fare rules.
Knowledge of processing GDS and BSP refunds is a must.
Experience in working with KPIs and deadlines
Experience in analyzing data and producing reports
Troubleshooting skills & analytical problem-solving skills
Seeking best practice implementation and driving ideas
Excellent written and verbal communication skills in English
Self-driven, proactive and results oriented
Good attention to detail
Well organized, persistent with multitasking skills
Competent quantitative skills (good in calculations)
Critical Competencies:
Playing to win
Accountability & cooperation
Urgency to be excellent
Strong communication with time management skills
Ability to self-motivate and take initiative
Analytical and data driven thinking
Attention to detail
Self organized with good time management
Ability to manage change and work under pressure
Work from office and no transport in General shifts
#LI-SD1 #LI-Onsite
Qualification
High School or equivalent
Key skill Required
- Sales
- Accountability
- Attention to Detail
- Best Practice
- Billing
- Communication
- Cooperation
- Data Driven
- Implementation
- Initiative
- Management
- Multitasking
- Passionate
- Proactive
- Quantitative Skills
- Time Management
- Troubleshooting
- Verbal Communication
- Written and Verbal Communication
