Agent, Claims

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.comwith flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai

Duties & Responsibilities:

Handle Refunds Queues (GDS, LCC, BSP link)

Manage non show tickets

Manage ADMs/ACMs

Manage billing issues (Extra refunds, Ret errors)

Manage BSP Refund applications rejected

Contact Airlines & Providers for different issues.

Analyze and propose solutions for task optimizations & automations

247 + Holidays shifts

Requirements

At least one year experience as a Travel Agent

Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered

as a benefit)

Documented experience in reading and interpreting airline fare rules.

Knowledge of processing GDS and BSP refunds is a must.

Experience in working with KPIs and deadlines

Experience in analyzing data and producing reports

Troubleshooting skills & analytical problem-solving skills

Seeking best practice implementation and driving ideas

Excellent written and verbal communication skills in English

Self-driven, proactive and results oriented

Good attention to detail

Well organized, persistent with multitasking skills

Competent quantitative skills (good in calculations)

Critical Competencies:

Playing to win

Accountability & cooperation

Urgency to be excellent

Strong communication with time management skills

Ability to self-motivate and take initiative

Analytical and data driven thinking

Attention to detail

Self organized with good time management

Ability to manage change and work under pressure

Work from office and no transport in General shifts

#LI-SD1 #LI-Onsite

Qualification

High School or equivalent