Admissions Associate

Reporting to the Director of Admissions, the Admissions Associate is responsible for assisting the admissions department in identifying qualified students for the programs of the University.

Essential Functions:

• Place out-bound re-contact calls
• Adhere to customer service, brand representation, and compliance policies and procedures.
• Assist in greeting and serving prospective students on campus.
• Respond to all phone, internet, and in-person inquiries in a timely and efficient manner.
• Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact-finding questions, and setting up appointments for face-to-face interviews.
• Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university.
• Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates.
• Disseminate current advertising and promotional media to prospective students during the admissions process.
• Provide student outcomes and other achievements of the university from documents and sources approved by the university administration.
• Evaluate the educational and employment background of each prospective student to determine whether the university has a program that is appropriate for the person's academic abilities and goals.
• Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary.
• Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives.
• Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media.
• Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process.
• Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions.
• Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required.
• Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism.
• Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university.
• Provide outstanding customer service to all constituencies and partners of the university.
• Perform other duties as assigned by the Chief Executive Officer/President of the university.
• Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable.
• Continue progress on meeting professional, departmental, and university goals.

Qualifications:

• A bachelor's degree from an accredited college or university preferred.
• High volume phone and sales experience
• Ability to meet the minimum requirements of accrediting, state, and federal agencies for education, work experience, and certification/licensing to perform in the stated position.
• Excellent oral, written, and interpersonal communication skills in a culturally diverse environment.
• Knowledge of Excel preferred.
• Working knowledge of office procedures and office equipment.
• Requires excellent organizational, interpersonal and time management skills.
• $21-$23/hr Compensation dependent on education and experience.

Conditions of Employment:

• The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment:

• Standard office setting.
• Typically, duties are performed in an office environment while sitting at a desk or computer workstation.
• An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

• The incumbent regularly sits for extended periods.
• Physical ability to perform the duties as assigned to the program or department.
• Proficient in operating electronic keyboards and other office machines.
• Effective verbal communication skills in answering telephones and providing information with clarity and distinctness.
• Ability to read fine print and operate computers with precision.
• Ability to understand voices over the telephone and in person.
• Able to lift, carry, and/or move objects weighing between 10-25 pounds as needed.

We Offer:

• Professional opportunities in a growing organization.
• An organization that values and appreciates its employees.
• A highly competitive pay and benefits package
• A strong community service culture.

Stanbridge University is an equal opportunity employer with values and appreciation for its employees.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: No less than 40 per week

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

Work Location: In person