Admin Associate - Customer Support

Laundryheap is an award-winning, industry-leading startup revolutionizing the laundry and dry-cleaning industry. We collect, clean, and return customers' items within 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service operates in 12 international markets, and we are expanding across Europe, Asia, and North America.

Role Overview:

We are looking for a detail-oriented and proactive Admin Associate to join our Customer Support team. You will play a key role in ensuring smooth administrative processes, supporting the team in managing orders, and enhancing overall customer experience. This role requires strong organizational skills, effective communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Accurately manage and update order records following process guidelines.
• Provide administrative support to the Customer Support team, ensuring smooth daily operations.
• Coordinate with internal teams to ensure timely processing of orders and issue resolution.
• Maintain accurate records and documentation related to customer interactions and order statuses.
• Maintain accurate records of data and customer interactions.
• Support the team in handling customer communications through email and live chat, ensuring a high standard of tone and professionalism.
• Manage data entry tasks, ensuring accuracy and compliance with GDPR and data privacy regulations.
• Assist in resolving payment-related issues, such as refunds and transaction discrepancies.
• Liaise with internal and external stakeholders to facilitate efficient communication and issue resolution.
• Escalate complex issues to appropriate departments as needed.
• Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.

Minimum Skills Required:

• High proficiency in English (spoken and written).
• Strong organizational and administrative skills.
• Proficiency in Google Sheets and other office software.
• Detail-oriented with strong analytical abilities.
• Ability to multitask and manage time effectively in a high-energy environment.
• A proactive, problem-solving mindset with a can-do attitude.
• Customer-oriented with excellent interpersonal skills.
• Flexibility to adapt to shifting priorities and support the team as needed.

Desired Skills & Experience:

• 1+ years of experience in administrative support, customer service, or order management.
• Prior experience in a tech startup is a plus.
• Experience working in a fast-paced, customer-centric environment.
• Analytical mindset with a passion for data-driven decision-making.
• Empathetic, passionate about growth, and eager to develop professionally.
• Ability to work independently and efficiently in a rapidly changing environment.

Work Schedule and Patterns:

• 8 am-5 pm (UK time)
• 9-hour shift (8 working hours + 1-hour break)
• 5 days a week (2 week-offs based on rota)

Note: Bengaluru-based immediate joiners are preferred.

Why Join Us?

We thrive on working with ambitious, proactive individuals who are confident decision-makers and embrace challenges. If you're excited to contribute to a fast-growing company and develop your career in a dynamic environment, apply today to join the international Laundryheap team!

Qualification

Bachelor's Degree