Account Executive

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.4 (as of July 2024)

We're seeking a high-performing Account Executive to join our team in Bangalore, India. In this role, you'll be instrumental in converting inbound demos to paying customers.

Requirements

• Achieve a 40% win rate on assigned demos
• Convert 20% of Product-Led Growth (PLG) leads from self-service signups
• Meet or exceed quarterly revenue targets
• Conduct effective needs discovery to uncover prospect pain points and motivations
• Manage and guide customers through free trials, ensuring successful completion
• Engage multiple stakeholders in the sales cycle through various communication channels
• Maintain accurate CRM records and provide reliable forecasts
• Collaborate with cross-functional teams to leverage resources and ensure customer success
• Stay updated on industry trends and continuously improve your sales skills

• Proven track record in B2B SaaS sales, with experience selling products with an ACV range of $3K to $25K
• Strong understanding of AI and customer support technologies
• Excellent communication and presentation skills
• Demonstrated ability to managing free trials and converting them to paying customers
• Proficiency in CRM systems and sales tools
• Adaptability to work in a fast-paced startup environment
• Willingness to work night shifts as required to align with US customer timings

• Passion for AI and its potential to revolutionize customer support
• Strong product evangelism skills
• Ability to quickly learn and articulate complex technical concepts
• Resilience and positive attitude in the face of challenges
• Proactive approach to problem-solving and customer satisfaction
• Track record of exceeding sales targets

Benefits

• Competitive salary and performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighborhood
• Regular team outings and off-sites
• Potential for significant ESOP grants based on performance
• Chance to make a meaningful impact in a rapidly growing startup

• This is an in-office position based in Bangalore, India
• The role may require working night shifts to align with US customer timings
• We have a work culture that prioritizes results and may require dedication beyond standard work hours

Please note that candidates will not be considered if they:

• Are not willing to work from our Bangalore office
• Are not open to working night shifts when required
• Do not have a B.Tech degree or equivalent

We aim to finish the interview process in two weeks after you apply. Here's what you need to do:

1. Fill out the application form.
2. Online assessment: If we think you're a good fit, you'll get a link to do an online test. It should take about 30 minutes.
3. First round of interview.
4. Take-home assignment.
5. Final round: Present your assignment.

Richpanel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualification

Bachelor's Degree