Account Coordinator

Job Overview:
We are seeking a proactive and detail-oriented Account Coordinator to join our dynamic team at a leading diamond jewelry company. This role will involve managing client orders, ensuring seamless communication between clients and production teams, and coordinating the shipment of products. The ideal candidate will have strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Order Review: Review client orders for accuracy, identifying any deficiencies or discrepancies. Resolve issues related to addresses or order details to ensure smooth processing.
• Order Management: Receive all orders from the factory and ensure they are accurately entered into the work order entry system. Prepare all necessary documentation for production and shipment.
• Stone and Setting Coordination: Match the required center stones with semi-mounts when needed, and coordinate with local contractors for setting the stones. Ensure the setting process is completed with attention to detail and quality.
• Quality Control: Receive completed products from contractors after the setting process, work with our internal Quality Control (QC) team to ensure all items meet both company and customer standards before shipment.
• Order Prioritization: Closely track and prioritize all customer orders, ensuring timely processing and delivery based on client needs and business priorities.
• Client Relationship Management: Develop and maintain strong relationships with clients through regular communication about order status, proactively resolving any issues that arise. Communicate with clients via visits, phone calls, emails, and video conferences as needed. Provide personalized service to build long-lasting partnerships.
• Shipping Coordination: Coordinate the shipping process for key accounts, ensuring that products are delivered on time and meet client expectations.
• Team Collaboration: Contribute to the team efforts, collaborating on division-wide improvement projects, and assisting with related tasks to achieve business goals.

Requirements

• Proven experience in an account management, customer service, or sales coordination role within the jewelry whole goods industry.
• Strong attention to detail and excellent organizational skills.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
• Ability to build and maintain strong client relationships and deliver exceptional service.
• Collaborative team player with a proactive approach to problem-solving.

Benefits

• $24 to $31.25 per hour, depending on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development

Qualification

Associate Degree