ABA Center Support Specialist

The Heartbeat of Our Center: ABA Center Support Specialist Needed!

A Bridge To Achievement is seeking an energetic and career-minded professional to join our team! We are currently hiring a full time administrative position at our University location (8530 Cliff Cameron Drive, Charlotte, NC, 28269). The applicant must be willing to work between the hours of 7:30AM and 6:30 PM, though scheduled times may vary.

The Center Support Specialist plays a vital role in ensuring the daily operations of their assigned center are smooth and efficient. This position opens and closes their center and is the first point of contact for employees, learners and visitors. This position provides multi-faceted support to the center all throughout the day and ensures the center remains a sanitized and organized work environment.

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.

Why should you choose a career with ABtA?

Our unique organizational approach to our administrative processes allows those familiar with the ABA or ASD field an opportunity to expand their(or switch to!) non-clinical career. By joining the ABtA Admin Department, you will help contribute to the overall success of our learners, centers, and agency through the integral job duties listed below.

ESSENTIAL FUNCTIONS:

• Opens and/or closes the center (keyholder duties) and follows all procedures to maintain the safety and smooth operation of the center
• Welcomes and check-ins learners and families for pick up and drop off
• Answers miscellaneous radio calls to support the center throughout the day
• Acts as a liaison for the agency with outside parties that arrive at the center (mailmen, delivery drivers, parents, and other occupants, etc) by answering the door and directing them to the appropriate parties
• Maintain sanitation, cleanliness, and organization standards throughout the business day set by the agency for their assigned centers
• Maintains necessary center records (ex. Confidentiality forms, sign in systems) and ensures HIPAA compliance standards
• Maintains communication with lead center support staff or center manager regarding issues, solutions, and ideas to optimize processes at the center
• Assists with preparation and organization of program materials/supplies
• Assists with ratio requirements (2:1) and learner toileting needs throughout the day
• Assists with group times (co-captains) across the center as needed
• Ensures the safety of learners served by following all agency procedures on least restrictive environment and alternatives to restrictive interventions
• Maintains strong knowledge of individualized learner behavior intervention plans to provide behavioral support as needed
• Promotes learner morale and dignity through assent-based practices
• Adheres to the BACB's RBT Ethics Code
• Performs additional related duties as assigned

Requirements

Qualifications Requirements:

• High school diploma or GED required; Associates degree or above in psychology, business administration, marketing, communications, or a related field preferred
• Minimum of one year of overall experience in administration, office upkeep, or receptionist duties preferably in a related human services or healthcare field required
• Minimum of one year of overall experience within a related human services field (IDD/DD, ABA, etc) preferred

• Working knowledge of administrative practices and procedures within human services organizations (ABA organizations preferred)
• Knowledge of supporting learners within the ABA field preferred

Knowledge, Skills and Abilities:

• Demonstrated commitment to upholding ethical standards and promoting a positive workplace culture characterized by fairness, respect, and inclusivity.
• Ability to work effectively and stay learner and employee focused within a fast paced, center environment.
• A collaborative work style with strong communication to participate in a high functioning team.
• Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and G Suite
• Proven organizational skills through strong time management and excellent attention to detail
• Strong customer service skills, including professionalism, patience, and a positive attitude
• Ability to juggle multiple tasks and responsibilities efficiently without compromising quality or accuracy

Physical Demands:

• Must be able to observe and move with children in their natural environments (e.g. ABtA center, home, school and/or outside or in community)
• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity
• Must be able to perform the following gross motor activities:
• Climbing (e.g. upon playground equipment)
• Bending over (e.g. to assist child with writing or pick up reinforcers off ground)
• Squatting (e.g. to assist child putting on shoes)
• Running (e.g. running through a sprinkler with a child)
• Carrying (e.g. teaching materials, toys, art supplies) up to 15lbs
• Must be able to perform the following fine motor activities:
• Pincer grasp (e.g. manipulation of teaching PECS icons)
• Writing (ex. Filling out paper form with a pencil or pen)
• Using scissors and various craft supplies
• Grasping objects (e.g. keys, door knobs, etc)
• Twisting of hands/wrist or fingers (e.g. Tying Shoes, fastening a button, using a zipper, etc)
• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity
• Must be able to lift children up to 50lbs
• Must be able to utilize safe non-violent crisis intervention techniques with program participants of all ages (raising arms above head to block, stepping back, reaching behind shoulders, etc)
• Must be able to teach and assist with toileting skills. (eg. changing diapers, lifting on an off toilet)
• While performing the duties of this job the employee is regularly required to operate a computer, telephone, tablet, and keyboard

ABtA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Benefits

Benefits for All ABtA Employees:

• Exceptional and Competitive Wages
• Paid Time Off (PTO)
• Paid Holidays
• Paid Self Care Time
• Amazing Employee Assistance Program (EAP) for all employees (plus their partners and dependents)which includes counseling services, financial services, legal services, discounts and more!
• Flexible Schedules
• 401k Retirement Plan with a company match
• Healthcare Insurance Options (Medical, Dental, Vision and Life)
• Ancillary Insurance Options through Aflac (STD, LTD, and more!)
• Mileage Reimbursement & Paid Drive Time Policies
• Initial and Ongoing Paid Training and Supervision
• Opportunities for Career Advancement
• Performance and Promotion Raises
• Agency social events
• Agency laptop provided, and choice of Agency Phone or Phone Stipend
• Exceptional benefits for our BTs (because our BTs deserve it!)- Happy BTs: Happy learners, happy parents and happy BCBAs!
• Our BTs have a consistent (30+) hours policy
• RBT Certification Program for New Behavior Technicians in the Field
• Tuition Discounts, Supervision, Mentorship, and a formal Trainee Program for Employees Seeking Their BCBA Certification
• They get paid drive time AND mileage reimbursement policy
• They get exceptional pay!
• They get full benefits (401(k) with company match, health insurance, etc.)
• They have PTO, paid holidays, AND Paid Self care
• We have career growth opportunities for BTs and trainees, including a formal trainee program

Compensation Range: $17.00 - $23.00 per hour

Qualification

High School or equivalent