Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Telemarketing Executive job description.
What does a Telemarketing Executive do?
A telemarketing executive works in a call center and supervises a team of telemarketers. They are responsible for setting goals and quotas for their team.
Job Description
We are looking for a responsible telemarketing executive to oversee the work of our telemarketers. The role includes assigning shifts, setting goals, and delegating tasks. The executive will also handle any escalated issues or concerns.
To be successful in this role, the telemarketing executive should create a collaborative work environment without distractions. The goal is to ensure that our staff consistently provides high-quality service.
Job Duties and Responsibilities
- Setting achievable sales goals that increase over time
- Communicating individual and team sales targets to promote accountability
- Assigning shifts based on the availability of the target market
- Updating customer information in our database and sharing it with the team
- Handling complex or serious questions and complaints
- Training new employees and monitoring current staff to maintain consistent performance
- Creating a distraction-free work environment for staff and clients
- Regularly checking phone connections to ensure they are working properly
- Reporting on achievements and obstacles
Requirements and Qualifications
- High school diploma or equivalent
- Completion of a marketing-related training program is preferred
- Experience as a telemarketing executive in the industry
- Prior experience as a telemarketer
- Knowledge of consumer rights and responsibilities
- Excellent communication skills, both written and verbal
- Ability to come up with and communicate ideas
- Strong leadership, mentoring, and training abilities
- Ability to remain respectful when dealing with upset customers
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