Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Service Writer job description.
What does a Service Writer do?
A service writer's job is to help customers get the services they need from a company. They usually work in the automotive industry, acting as a link between customers and the company. Their main responsibilities include making sure customers' needs are met, arranging transactions, and estimating costs and time for repairs. They also keep track of repairs and schedule service technicians, as well as process warranties for customers.
Job Description
We are looking for a dedicated service writer to help connect our customers with our company. You will be responsible for making sure customers are satisfied, coordinating transactions, and estimating costs and time for repairs. You will also keep track of repairs and schedule service technicians, and process warranties for customers.
To be successful in this role, you should be good at communicating with customers and have excellent customer service skills. You should also be able to understand customers' non-technical descriptions and explain them clearly to our service team.
Job Duties and Responsibilities
- Build strong relationships with customers by managing product and service delivery.
- Keep track of customer information using a computer system.
- Check customer records for regular maintenance and schedule appointments.
- Create cost estimates, order necessary parts, and schedule service technicians.
- Explain costs, parts, work, and technicians to customers and management.
- Meet with customers to understand their needs and communicate them to service technicians.
- Inform customers of any additional work and costs.
- Enter repair details into the company's system and prepare instructions and parts lists for service technicians.
- Check warranties and insurance.
- Explain the work done and costs to customers when releasing repaired equipment to ensure satisfaction and repeat business.
Requirements and Qualifications
- High school diploma or equivalent.
- Prior work experience and knowledge of products may be helpful.
- Basic computer skills and knowledge of office software.
- Excellent communication and customer service skills.
- Strong record-keeping abilities.
- Ability to understand and explain technical issues to service team based on non-technical descriptions from customers.