Discover the essential requirements, duties, responsibilities, and skills needed for a Service Advisor job description.
What does a Service Advisor do?
A service advisor is an important role in a car dealership. They are the link between customers and service technicians. The main job of a service advisor is to communicate with customers to understand their car problems and the time it will take to fix them. They also provide technicians with accurate descriptions of the repairs needed based on the customer's concerns.
Job Description
We are looking for a friendly and helpful service advisor to be the go-to person for our customers and service technicians. The service advisor's duties include welcoming customers, listening to their needs, scheduling appointments, estimating costs, checking insurance coverage, inspecting cars, and test driving them. The service advisor ensures excellent customer service by working with customers to identify their car problems, determining how long repairs will take, and communicating their concerns to technicians with clear descriptions.
To be successful as a service advisor, you should have great customer service, communication, and people skills. It's also important to have a good understanding of car technology and the automotive industry.
Job Duties and Responsibilities
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics about necessary repairs and offering alternatives to expensive options.
- Using your knowledge of our products and services to inform customers about parts and service options.
- Answering questions about service outcomes and scheduling appointments, drop-offs, and pick-ups.
- Providing information and advice on warranty coverage, cost savings, and trade-in options.
- Managing the workflow and schedule of the dealership.
- Calling customers to update them on service changes or car pick-up times.
- Building and maintaining positive relationships with customers for repeat business.
- Ensuring accurate billing and processing payments from customers.
- Communicating with technicians about ordering parts to ensure they are available when needed.
Requirements and Qualifications
- An associate's degree in mechanics or a related field may be helpful.
- Experience in the automotive industry is a plus.
- A good understanding of car technology and the automotive industry.
- Proficiency with specialized software used in the industry.
- Excellent customer service, communication, and people skills.
- Strong organizational, decision-making, and problem-solving abilities.
- The ability to communicate effectively with mechanics, customers, and management.