Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Room Attendant job description.
What does a Room Attendant do?
A room attendant is someone who cleans and takes care of guest rooms to make sure they are comfortable and welcoming. They also help guests with any questions they may have.
Job Description
We are looking for a friendly and reliable room attendant to join our team and provide great customer service to our guests. Your main responsibilities will be making sure that the rooms you are assigned to are fully stocked, clean, and well taken care of. You should also be able to handle any guest complaints or questions in a polite and prompt manner.
To be a successful room attendant, you should be honest, kind, and have a good understanding of all housekeeping rules and standards.
Job Duties and Responsibilities
- Greeting guests and answering their questions.
- Making beds and changing bed sheets.
- Replacing used towels and restocking bathroom supplies like shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash cans and ashtrays.
- Refilling drinks and snacks in the minibar.
- Cleaning common areas like hallways.
- Reporting any maintenance issues.
- Keeping track of room assignments.
- Returning and refilling your cleaning cart at the end of your shift.
Requirements and Qualifications
- High school diploma preferred.
- Previous experience in customer service or housekeeping.
- Familiarity with cleaning equipment and products used in hotels.
- Flexible schedule.
- Ability to work independently and meet high standards.
- Physical strength and endurance.
- Ability to follow instructions.
- Professional and polite demeanor.