Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Retail Sales Consultant job description.
What does a Retail Sales Consultant do?
A retail sales consultant helps customers choose products and makes sales. They typically work for cell phone companies, but can also work in other industries.
Job Description
We are looking for a friendly retail sales consultant to speak with current, new, and potential customers over the phone and make sales. The consultant should explain our products and recommend the best options for each customer's needs. They should also be transparent about costs and payment options.
To be successful as a retail sales consultant, you should have good communication skills and be knowledgeable about our products. A great consultant will take advantage of opportunities to suggest additional products.
Job Duties and Responsibilities
- Read product manuals and attend training to understand our products.
- Make and receive phone calls to discuss our products.
- Overcome challenges like poor phone connections, language barriers, and hearing difficulties.
- Follow up with customers and answer any questions they have about our products.
- Explain the cost, warranty, and features of each product to customers.
- Recommend products based on customers' needs.
- Suggest payment plans based on customers' budgets.
- Provide excellent customer service.
- Meet sales goals.
Requirements and Qualifications
- High school diploma or equivalent.
- Previous experience as a sales consultant or in a call center.
- Comfortable using a computer.
- Able to explain technical product features in simple terms for customers.
- Excellent organization and communication skills.
- Confident and honest in communication.
- Good at thinking on your feet, negotiating, and persuading others.
- Understands human interactions well.
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