Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Personal Shopper job description.
What does a Personal Shopper do?
A personal shopper is someone who helps customers make great purchases. They can assist customers through live chat, phone calls, email, or in person. They also handle shopping orders, deliveries, and returns of purchased items. Personal shoppers typically work at store warehouses and department stores, but they may also work at specialty or boutique stores, or work as freelancers.
Job Description
We are looking for a personal shopper to join our team. As a personal shopper, your job will be to give advice and guidance on products, process purchase orders, prepare deliveries, and help customers with any questions they may have. It's important to have great communication skills and always strive to make the customer happy.
To be a successful personal shopper, you should be resourceful, energetic, and pay attention to detail. Outstanding personal shoppers enhance the buying experience and are able to solve any problems to the customer's satisfaction.
Job Duties and Responsibilities
- Help customers make the best purchases by giving advice, guidance, and excellent customer service.
- Assist customers with placing orders and making payments over the phone, online, or in person.
- Quickly and effectively respond to customer complaints and requests.
- Suggest suitable alternatives for products that are no longer available.
- Report any customer issues, supply shortages, or poor quality products to management immediately.
- Interact with customers and make sure to follow any special instructions they may have.
- Select, scan, and pack orders accurately.
- Help with order collection, packaging, loading, and payment when needed.
- Keep track of product availability and offerings.
- Collaborate with different store departments to ensure efficient service delivery.
Requirements and Qualifications
- High school diploma.
- A bachelor's degree in marketing or a similar field is preferred.
- Prior experience in retail is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Strong written and verbal communication skills.
- Basic math and computer skills.
- Ability to lift and carry items, tolerate noise, and stand, walk, and sit for extended periods.
- Ability to work independently and as part of a team.
- Willingness to work irregular hours, including nights, weekends, and busy shopping periods.
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