Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed PBX Operator job description.
What does a PBX Operator do?
A PBX Operator is someone who answers and directs phone calls using a PBX phone system. They work at different types of businesses, such as offices, hospitals, or hotels.
Job Description
We are looking for an organized PBX Operator to manage phone calls for our organization. Your main responsibilities will include creating a call directory, answering calls, and connecting callers to the right department or staff member. You may also have other office duties to do.
To be successful as a PBX Operator, you should have good people skills and know how to use a PBX phone system. The best PBX Operators can do many things at once and make every caller feel welcome and helped.
Job Duties and Responsibilities
- Make a call directory and share it with all departments.
- Answer calls and send them to the right person politely.
- Handle general calls about our organization.
- Forward outside calls to the right department or person.
- Transfer calls between different departments and staff members.
- Set up and confirm scheduled or conference calls when needed.
- Pass along messages quickly and correctly.
- Schedule regular maintenance and help with urgent repairs for the PBX system.
- Keep records of calls and charges.
- Help with other office tasks, like making copies and sending faxes.
Requirements and Qualifications
- Must have a high school diploma or GED.
- Should have a degree in office administration, secretarial work, or similar.
- Past experience as a PBX Operator or in a similar role is a plus.
- Know how to use different communication systems, like analog, Voice over IP, and ISDN.
- Must have good telephone etiquette.
- Lots of experience answering calls, directing them, and giving accurate messages.
- Able to keep a call directory and schedule conference calls.
- Know how to use office software, like MS Word, Excel, and Outlook, as well as office equipment like printers and copiers.
- Excellent people skills and communication abilities.
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