Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Order Clerk job description.
What does a Order Clerk do?
An order clerk is responsible for taking and processing customer orders, making sure the items are in stock, and delivering them on time at the agreed-upon price. They also keep customers informed about the status of their orders and follow up to ensure satisfaction.
Job Description
We are seeking a reliable order clerk to work with customers, process their orders, and ensure timely delivery. This role involves quoting prices, finalizing shipping dates, preparing contracts, and handling any customer complaints.
To excel as an order clerk, you must verify the accuracy of customer and order information, communicate shipping details, and suggest products or services that meet their needs. A great order clerk will build strong relationships with customers and keep them updated on their orders.
Job Duties and Responsibilities
- Receive orders from customers through mail, phone, or online.
- Collect and enter customer and billing information accurately.
- Alert relevant departments when supplies are low or orders may exhaust available stock.
- Inform customers of prices, shipping dates, and potential delays.
- Prepare invoices, shipping documents, and contracts.
- Forward order information to appropriate departments for delivery.
- Inspect outgoing orders to ensure they meet customer specifications.
- Review orders for completeness and follow up on any missing information.
- Coordinate with production, sales, shipping, warehouse, and delivery teams to track and expedite shipments.
- Suggest products or services that will satisfy or improve customer needs.
Requirements and Qualifications
- High school diploma or equivalent.
- Prior experience in a similar role is preferred.
- Familiarity with SAP MM software is a plus.
- Basic computer skills, including word processing, spreadsheets, and databases.
- Willingness to receive on-the-job training.
- Excellent communication and customer service skills.
- Ability to handle customer complaints calmly and professionally.
- Strong written and verbal communication skills.
- Detail-oriented and analytical mindset.
- Effective time management and coordination skills.
Order Clerk Salary
The earning potential of a Order Clerk can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Order Clerk in the United States is approximately $41500.