Explore the critical requirements, core duties, primary responsibilities, and key skills that should be included in a comprehensive National Account Manager job description.
What does a National Account Manager do?
A National Account Manager is a senior representative for a company who works with important clients. They make sure that clients are happy, promote new services, set goals, and keep a good relationship between the company and clients. They also handle complaints and questions from clients and report their performance to the company's management.
Job Description
We are looking for a skilled National Account Manager to manage and oversee client relationships across the country for our company. In this role, you will be the main contact for our national clients and partners.
To be successful as a National Account Manager, you should have great communication skills, confidence, and the ability to lead a team of salespeople in managing accounts nationwide. A great National Account Manager should also be a good negotiator, problem solver, and thought leader.
Job Duties and Responsibilities
- Create and monitor sales targets for the national sales department
- Build a trustworthy and professional relationship with clients
- Meet with clients and account managers
- Make sure all accounts are taken care of and maintained
- Manage and supervise regional salespeople in your department
- Follow up on complaints and questions from clients
- Promote new services and products to clients in your department
- Report to senior management on the status of your accounts
- Lead presentations and proposals for national accounts
- Monitor market trends, competitors, and new sales opportunities
Requirements and Qualifications
- Bachelor's degree in business management, business science, or a related field
- At least 5 years of experience as a regional or national account manager
- Sales background with a proven track record of success
- Strong understanding of sales metrics and performance measures
- Excellent analytical and strategic thinking skills
- Ability to make decisions and lead a team
- Great communication and relationship-building abilities
- Negotiation, conflict resolution, and presentation skills
- Effective problem-solving skills
- Customer-focused mindset
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