Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Member Service Representative job description.
What does a Member Service Representative do?
A Member Service Representative is someone who helps members and potential members by answering their questions and addressing their concerns. They can do this over the phone or through written communication.
Job Description
We are looking for a friendly and motivated Member Service Representative to be the first point of contact for any questions or concerns related to membership. This includes answering phone calls, assisting with membership issues, resolving complaints, and processing transactions.
To be successful in this role, you should have excellent customer service skills and enjoy working with people. A great Member Service Representative is able to provide exceptional service and resolve any problems in a positive and efficient manner.
Job Duties and Responsibilities
- Answering phone calls and written inquiries, concerns, and complaints about membership.
- Providing information about membership fees, policies, benefits, and services.
- Listening to members and understanding their needs.
- Suggesting and selling additional products and services to members.
- Investigating and resolving membership and payment issues.
- Processing payments, applications, and requests from members.
- Keeping accurate records of all inquiries and interactions with members.
Requirements and Qualifications
- High school diploma or equivalent.
- Previous customer service experience is required.
- Sales experience is a plus.
- Excellent written and verbal communication skills.
- Good listening and interpersonal skills.
- Attention to detail is important.
- Basic computer knowledge is necessary.
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