Explore the critical requirements, core duties, primary responsibilities, and key skills that should be included in a comprehensive IT Technician job description.
What does a IT Technician do?
An IT technician is someone who helps keep computer systems running smoothly by diagnosing, repairing, and maintaining hardware and software components. They are responsible for installing and setting up computer equipment, as well as providing technical support to users within a company.
Job Description
We are looking for someone with strong technical skills and the ability to solve problems to fill our IT technician position. The main responsibilities of an IT technician include being a go-to person for any IT-related questions or issues, responding quickly to user needs, and making sure all systems are working properly.
IT technicians also need to have good communication skills because they will work with people from different departments and levels in the company. They must be able to listen to their technical needs, understand their problems, and find solutions.
Job Duties and Responsibilities
- Installing and setting up computer hardware and software to make sure everything works correctly
- Troubleshooting hardware and software problems
- Making sure all electrical safety standards are met
- Fixing or replacing damaged computer equipment
- Upgrading computer systems to make sure all software can be used on every computer
- Installing and updating anti-virus software to keep systems secure
- Testing and evaluating new hardware and software
- Providing technical support and being the first point of contact for any issues
- Building good relationships with co-workers in all departments
- Backing up important data every day
- Maintaining technical documentation
Requirements and Qualifications
- Bachelor's degree in computer science or a related field
- At least 2 years of experience working with computer networks and maintaining systems
- Optional certifications like A+, Linux+, or Cisco Certified Network Associate are a plus
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Proficiency in database programming and installing software
- Attention to detail
- Ability to solve problems
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