Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Intake Coordinator job description.
What does a Intake Coordinator do?
An intake coordinator, also known as an intake counselor, helps patients with the registration and admissions process at medical facilities. This includes recording important information and medical histories. They are also responsible for answering phone calls, verifying health insurance information, and completing clerical tasks like filing and faxing.
Job Description
We are looking for a dedicated intake coordinator to join our medical facility. Your main responsibilities will include greeting patients, gathering personal details, recording medical histories, and collecting health insurance information.
To excel in this role, you should be highly organized and pay close attention to detail. The ideal candidate will also have excellent communication skills and a strong ability to provide great customer service.
Job Duties and Responsibilities
- Greet patients as they arrive at the facility.
- Complete all necessary paperwork and enter it into digital systems.
- Verify medical insurance coverage and benefits for each patient.
- Schedule appointments for consultations, tests, and procedures.
- Answer phone calls and respond to emails from patients.
- Address any complaints or concerns from patients.
- Perform clerical tasks like filing, copying, and faxing.
- Prepare and maintain patient charts.
- Follow all regulations and policies of the facility.
Requirements and Qualifications
- High school diploma or GED.
- At least two years of experience in patient intake or medical office administration.
- A strong passion for providing excellent customer service.
- Working knowledge of office management and filing systems.
- Excellent organizational and time-management skills.
- Effective communication and interpersonal skills.
- Proficient in using computers.
- Ability to work efficiently in a fast-paced environment.
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