Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Insurance Customer Service Representative job description.
What does a Insurance Customer Service Representative do?
If you are looking for a job in the insurance industry, becoming an insurance customer service representative might be a great fit for you. This role involves connecting with insurance customers and helping them with their questions and concerns. You will also be responsible for providing information about insurance products to potential customers.
Job Description
We are seeking an experienced insurance customer service representative to join our team. Your main responsibility will be to assist our customers by answering their questions, addressing their complaints, and giving them information about our insurance products. You may also be required to review a customer's policy and transfer them to a sales agent if they need to purchase or upgrade their policy.
To be successful in this role, you should have a friendly and professional attitude, good communication skills, and the ability to stay calm under pressure. A top-notch insurance customer service representative is someone who is efficient and approachable when dealing with complaints or providing policy information.
Job Duties and Responsibilities
- Learn about our company's insurance products.
- Answer phone calls and address customer complaints.
- Access customer accounts and policy information.
- Provide detailed information about our policies and products to customers.
- Suggest available products to customers.
- Transfer customers to sales agents when necessary.
- Create complaint reports.
- Manage the customer complaint database.
Requirements and Qualifications
- High school diploma or equivalent.
- Previous experience as a customer service representative.
- In-depth knowledge of insurance products and policy information.
- Friendly and professional demeanor.
- Excellent communication and people skills.
- Basic computer skills and familiarity with database software.
- Fast typing skills.
- Advanced knowledge of phone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain complex policy concepts in simple terms.
Insurance Customer Service Representative Salary
The earning potential of a Insurance Customer Service Representative can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Insurance Customer Service Representative in the United States is approximately $45769.
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