Explore the critical requirements, core duties, primary responsibilities, and key skills that should be included in a comprehensive Inside Sales Manager job description.
What does a Inside Sales Manager do?
An Inside Sales Manager oversees the daily operations of a company's inside sales department. They are responsible for training inside sales employees, creating sales forecasts, and ensuring that employees complete a set number of tasks each day.
Job Description
We are looking for an experienced Inside Sales Manager to lead our inside sales team and ensure smooth operation of our inside sales department. The role includes providing professional development opportunities for the team, motivating them to reach sales targets, and developing an effective process for nurturing leads and closing sales. The ideal candidate should also be able to use market analysis tools to understand customer behavior, market trends, and competitor activity.
To be successful in this role, you should have strong leadership skills and ensure that inside sales employees follow company policies. Ultimately, an exceptional Inside Sales Manager should be able to communicate effectively with employees and customers, as well as demonstrate problem-solving and analytical abilities.
Job Duties and Responsibilities
- Recruit, train, and supervise inside sales team members.
- Educate the team on effectively answering common customer questions.
- Collaborate with the marketing department to provide quality leads for the inside sales team to pursue.
- Maintain accurate records of leads and sales.
- Prepare sales forecasts to assist with business decisions.
- Evaluate the performance of the inside sales team regularly.
- Assess current sales practices and procedures and make recommendations for improvement.
- Address and resolve customer complaints.
Requirements and Qualifications
- Bachelor's degree in marketing, business administration, business management, or a related field.
- Accreditations such as Accredited Inside Sales Manager (AISM) and Certified Inside Sales Professional (CISP) are advantageous.
- Proven experience as an Inside Sales Manager.
- Proficiency in Microsoft Excel and Customer Relationship Management (CRM) software.
- Strong leadership skills.
- Excellent analytical and problem-solving abilities.
- Effective organizational and communication skills.
- Exceptional customer service skills.
Alternate Job Titles
- Inside Sales Development Manager
- Inside Telephone Sales Manager
- Telesales Manager
Inside Sales Manager Salary
The earning potential of a Inside Sales Manager can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Inside Sales Manager in the United States is approximately $105355.