Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Freight Broker job description.
What does a Freight Broker do?
A freight broker helps connect companies who need to transport goods with carriers who provide transportation services. They handle tasks such as marketing, customer acquisition, and coordinating shipments between shippers and carriers. This role is also known as a freight delivery broker.
Job Description
We are seeking a friendly and service-oriented freight broker to act as a liaison between our customers and carriers. You will be responsible for securing new accounts, facilitating communication between customers and carriers, and keeping track of shipment statuses. In addition, you will negotiate contracts with carriers to maximize profits.
To be successful in this position, you should have a good understanding of freight carrier services, and be able to attract new customers while maintaining existing ones. The ideal candidate is customer-focused and efficient in a fast-paced environment.
Job Duties and Responsibilities
- Find and attract potential customers, and build a sales pipeline.
- Select safe and reliable carriers for freight services.
- Provide shipping quotes to customers.
- Book orders with carriers.
- Assist carriers in preparing for shipments.
- Track the status of shipments.
- Collaborate with shippers, carriers, and dispatchers to manage pickup and delivery schedules.
- Maintain accurate records of all activities.
- Update customers on the progress of their shipments and handle any inquiries.
- Keep up-to-date with the latest trends in the transportation industry.
Requirements and Qualifications
- High school diploma, GED, or equivalent.
- At least 2 years of experience in a similar role.
- An established book of business is preferred.
- Proficient in Microsoft Office.
- Strong problem-solving skills.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills.
- Effective negotiation abilities.
- Demonstrated ability to meet sales targets.