Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Customer Support Representative job description.
What does a Customer Support Representative do?
A customer support representative, also known as a customer service representative, is someone who helps customers with their questions and concerns about products and services. They act as a bridge between the customer and the company, providing information and resolving any issues that may arise.
Job Description
We are looking for a customer support representative who can exceed customers' expectations. This includes answering questions about products and services, processing orders, and resolving any problems or conflicts that may arise. Your role is to ensure that our customers are satisfied with our products and services.
To be successful in this role, you should stay up-to-date on product and service information and maintain positive relationships with customers. Ultimately, a successful customer support representative should be able to provide excellent customer service and communicate effectively with customers.
Job Duties and Responsibilities
- Generating leads for sales
- Handling incoming calls from customers
- Building strong relationships with customers
- Resolving customer complaints and following up on resolutions
- Identifying and addressing customers' needs
- Achieving sales goals
- Following company procedures and policies
Requirements and Qualifications
- High school diploma or equivalent
- Previous experience in customer service
- Excellent telephone etiquette
- Familiarity with customer relationship management (CRM) tools
- Strong communication skills
- Ability to handle multiple tasks at once
- Adaptability to different personalities
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