Discover the essential requirements, duties, responsibilities, and skills needed for a Customer Relationship Manager job description.
What does a Customer Relationship Manager do?
A Customer Relationship Manager, also known as a client relationship manager, is responsible for maintaining and building strong relationships with key customers. They work to build trust with clients and protect the company's brand image.
Job Description
We are currently seeking an experienced customer relationship manager to engage with our key customers and maintain positive relationships. Your role will involve identifying opportunities to expand our customer base and establish strong relationships with new clients. You should also be strategic and analytical in solving problems to ensure maximum customer satisfaction.
To be successful in this role, you should have excellent communication skills and uphold the values of our organization. You will also conduct surveys to gather feedback from customers and use this information to improve our services. Overall, you will work closely with our sales and accounts managers to ensure that all staff members maintain positive relationships with our clients.
Job Duties and Responsibilities
- Build and maintain profitable relationships with key customers
- Oversee the relationships managed by your team
- Resolve customer complaints efficiently
- Keep customers updated about new products to increase sales
- Collaborate with managers to plan strategically
- Expand the customer base through upselling and cross-selling
- Understand the individual needs of key customers and address them
- Conduct business reviews using CRM programs
- Stay informed about competitors and strategize accordingly
Requirements and Qualifications
- Bachelor's degree in administration or a related field
- At least 3 years of experience in customer relationship management
- Excellent interpersonal and communication skills
- Proficient in Microsoft applications
- Extensive knowledge of our products
- Strong leadership skills and ability to work in a team
- Positive attitude focused on customer satisfaction
Customer Relationship Manager Salary
The earning potential of a Customer Relationship Manager can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Customer Relationship Manager in the United States is approximately $149259.