Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Counter Attendant job description.
What does a Counter Attendant do?
A counter attendant is a person who greets and assists customers in various establishments, such as coffee shops, cafeterias, and restaurants. They take orders over a counter and serve food and drinks to customers, as well as packaging items for takeout.
Job Description
We are seeking a friendly and polite counter attendant to welcome our guests. Your main responsibilities will include keeping the area clean, fulfilling customer requests, serving food or packaging it for takeout, and accepting payments.
To be successful in this role, you should have excellent listening skills and problem-solving abilities. You should also strive to provide exceptional customer service at all times.
Job Duties and Responsibilities
- Greeting customers and making them feel welcome upon arrival
- Directing customers to their seats and answering any questions about the menu
- Taking food orders from customers at the counter or at their table
- Communicating orders to the kitchen staff
- Packaging takeout orders for customers
- Keeping the counter, tableware, and utensils clean
- Restocking food supplies as needed
- Presenting customers with the bill and processing payments
- Following company policies and procedures
Requirements and Qualifications
- High school diploma or GED
- Previous experience in customer service preferred
- Knowledge of promoting, selling, and packaging food products
- Ability to operate cash registers and process payments
- Familiarity with POS systems
- Adherence to sanitization standards
- Excellent communication and listening skills
- Positive attitude and friendly demeanor
Alternate Job Titles
- Cafeteria Counter Attendant
- Food Counter Attendant
- Food Counter Service Clerk
- Food Service Counter Attendant
- Lunchroom Counter Attendant
Counter Attendant Salary
The earning potential of a Counter Attendant can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Counter Attendant in the United States is approximately $32403.
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